One of the biggest reasons to consider a nanny agency is safety. Many apps and social media platforms do little to no vetting of the nannies listing themselves as childcare providers. It’s not uncommon to find nannies on these platforms who:

• Don’t hold a DBS certificate
• Only have a basic DBS check, which isn’t suitable for childcare roles
• Provide unverifiable or fake references, or
• Simply lack the qualifications, experience, or suitability to be working with children.

By contrast, reputable agencies require Enhanced DBS certificates, ensure they are registered on the update service, and personally verify their validity. Unlike individuals, agencies and other registered bodies are authorised to apply for new DBS checks on your behalf and access the update service for regular monitoring. They also carry out in-depth interviews with each nanny, either in person or via video call assessing their experience, conduct, and overall suitability for childcare roles. This goes far beyond simply reviewing documents. Importantly, agencies also take the time to speak directly with previous employers to verify references, something most apps or online platforms do not offer.

Apps can generate long lists of nannies “in your area” sometimes 30 or more but quantity doesn’t mean quality. These nannies may not even be actively looking, and many won’t meet your specific requirements in terms of:

• Availability
• Hours
• Location
• Age experience
• Qualifications

In reality, families often spend a great deal of time filtering messages, speaking with, and possibly meeting multiple candidates to find a few viable options. Some may even get to the interview or trial stage before you discover issues with references or documentation resulting in wasted time and effort and ultimately lead back to the beginning of the search process.

A nanny agency has already done the groundwork. They know each nanny personally and will only put forward candidates who are not just professional and vetted, but also well-suited to your family’s needs.

Employing a nanny, particularly for the first time comes with a number of responsibilities that many families may not be fully aware of. From understanding employment law to managing payroll and securing the right insurance, the process can feel complex and overwhelming without support. This is where a nanny agency becomes invaluable.

A good agency offers expert advice and acts on your behalf to help ensure that:

• The salary offered is fair, competitive, and compliant with employment law based on the nanny’s experience,
• You understand the full cost of employment – including tax, pension contributions, and holiday pay,
• All legal obligations as an employer are met,
• A written employment contract is drafted, aligned with best practice and legal standards,
• The appropriate insurance is in place to protect both your family and your employee,
• References from previous employers are thoroughly checked and verified,
• The nanny’s Enhanced DBS certificate is up to date and verified via the official update service.

From initial setup like payroll and contracts to ongoing support throughout the employment, a nanny agency is there to guide you through every step and help resolve any issues that might arise.

In contrast, when hiring through an app or social media, you’re responsible for handling everything yourself from vetting and legal compliance to contracts and post-placement concerns.

Hiring the right person from the outset makes a big difference especially for children, who benefit from stability and consistency in their care. An agency’s focus is on a successful placement, helping ensure you recruit someone who will genuinely suit your home and lifestyle. And if any issues arise, you’re not left alone, agencies are there to offer mediation and practical support to help resolve concerns and maintain a positive working relationship.

Many experienced nannies are growing increasingly hesitant to respond to speculative enquiries via apps or social media. Understandably, given repeated experiences of engaging with families who ultimately decide not to hire, change their minds without explanation, disappear mid-process or turn out to be scams. 

As a result, many nannies prefer working with agencies that represent serious, committed clients and provide ongoing support throughout both the hiring process and entire course of employment.

When we approach a nanny with a potential role, they know it’s a genuine opportunity. This level of professional respect not only builds trust but also makes nannies more inclined to be flexible and accommodating when we make specific requests. It also makes it easier to attract and secure high-quality candidates who may not be accessible through open listings.

While apps may seem convenient, they leave much of the responsibility and risk on your shoulders. Using a nanny agency means you’re not navigating this process alone. You benefit from professional vetting, a trusted network, industry knowledge, and a personalised, hands-on approach that apps simply can’t offer. 

Although an app might appear cheaper or quicker at first, the added stress and potential pitfalls can outweigh those short-term gains.

For families seeking peace of mind, professional support, and the highest standard of care for their children, working with an agency remains a wise and worthwhile investment.